What WhatSpa? had to say about our Warwickshire Award Winning Showroom
Award Leisure was forged from the foundations of success in the landscaping trade to bloom as a hot tub-retailing powerhouse by Mark Anthony and his family.
The family-run business includes Mark’s wife, Amanda, and their two daughters who joined the business after graduating university. Charlotte heads up the sales team, managing sales across all three flagship stores. While younger sister Jessica is the Franchise Development Manager, driving new franchisee’s to join the Award Leisure group.
Mark also has brothers Paul and Chris involved in the operation and nephew, Daniel, on board as Technical Service Manager. Paul travels the world on behalf of Coast Spas to organise the fitting crews at show events, including Barcelona and Lyon in Europe, and returned from the Atlantic City show last year before helping with the Coast Spas stand for SPATEX.
A total of 23 staff members, including a mobile show site team and the advanced Julia Kendrick brought in to boost sales, are on the books of the company that is currently being dubbed as the UK’s number one hot tub and garden building showroom. After achieving huge success with Coast Spas Award Leisure the UK distributor a leading Coast Spas retailer in Europe, reaping the rewards of hard work linked to the highest levels of customer satisfaction and product quality and service from the Canadian manufacturer.
Industry Accolades
It is no accident or stroke of good fortune that Award Leisure last year sold over 350 hot tubs. It is not as a result of some closely guarded secret retailing strategy either, but as a simple formula of commitment to quality products and customer satisfaction from a hard working team that has seen the company be rewarded with industry and manufacturing recognition.
Multiple awards are proudly displayed above the reception counter to leave visitors to the showroom in no doubt that they are dealing with a company constantly being highlighted as a leader in its field. The most recent, awarded in 2016, proclaims the fact that Award Leisure are recognised members of the prestigious Coast Spas Platinum Club, which followed President’s Club awards from the manufacturing company every year since 2008, as well as “Recognition for Outstanding Growth” since 2010, “Outstanding International Service Award” and Social Media Master Club”.
Other award highlights from our previous success with Dimension One to become the UK’s Number One Dealer in 2007 for “Outstanding Sales Performance and Customer Care”. A year later BISHTA presented the company with a Merit Award for Best Showroom, last year they took home four awards, based on service, growth, installation and largest showroom.
“We don’t take anything for granted, but all of the team has worked hard and as a result we’ve been recognised for it by our suppliers and the industry”, says Mark.
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